Refund policy
Updated 2 Oct 2026 · version 2
In short
- Refunded automatically, always: a double charge, a charge after you cancelled, or a service that failed (for example a report that could not be made).
- Android: within 48 hours of the first ₹299 or ₹699 charge after your trial, you can ask for a refund in the app, once per account. The questions of that plan are taken back.
- Cancel any time in 2 taps; you keep what you paid for until the period ends. Questions do not roll over.
- iPhone: purchases go through Apple; ask Apple for a refund from your purchase history.
The ₹9 trial, honestly
On Android, you pick ₹299 a month or ₹699 for 3 months and pay ₹9 for the trial. We show the date and time of the first charge of your plan before you pay, and the plan then starts and is charged through UPI AutoPay (Cashfree), and renews until you cancel. We ask you to tick that you understood, and remind you at least 24 hours before each charge. The ₹49 pack is one-time, with no trial and no renewal. There is no trial on iPhone.
How to cancel
Android: People > Plan and questions > Manage > Cancel plan, two taps. iPhone: Settings of your Apple ID > Subscriptions > Kundali Chacha. You keep the plan until the period you paid for ends.
Refunds
Automatic: if you are charged twice for the same period, charged after you cancelled, or a paid service fails (for example a report that cannot be made), we refund it without you asking. Self-serve (Android): within 48 hours of the first ₹299 or ₹699 charge after your trial, once per account, tap Refund in Manage plan; we refund that charge and take back the questions of that plan. Any other case: write to the Grievance Officer. iPhone: refunds are decided by Apple; request one from your purchase history. Money returns to the account it came from; your bank may take a few working days. An unused ₹49 pack is not refunded, apart from the automatic cases above. A plan is not refunded pro rata: you keep it until the end of the period you paid for. A refund includes the GST charged on that payment.
Disputes
Write to the Grievance Officer on the Help aur shikayat page. We acknowledge within 48 hours and resolve within one month.
Who runs this app
- Business
- Kundali Chacha
- Support email
- support@kundalichacha.com
Final text arrives here after legal review. Hindi and English versions carry equal weight.