Help
Help and support
The quickest help is inside the app under Settings > Help and complaints. You can also write to us here.
Write to us
Support email. Please include the phone number you sign in with, what happened and when. Never send an OTP or your UPI PIN. We will never ask for them.
support@kundalichacha.comCommon tasks
Cancel a plan
Android: People tab > Plan and questions > Manage > Cancel plan. iPhone: your Apple ID settings > Subscriptions > Kundali Chacha.
Report an answer
Tap the thumbs-down under the answer.
Export your data
Settings > Privacy and data > Export my data.
Delete your account
Settings > Privacy and data > Delete account. The Delete account page explains what is erased and what the law makes us keep.
See or delete what Chacha remembers
Settings > What Chacha remembers.
Questions people ask
Is Chacha a real person?
No. Chacha is an AI. Its answers are generated by an AI model from your kundali, can be wrong, and are guidance, not medical, legal, financial or psychological advice.
Is it free?
Your kundali, Dasha, Panchang, Kundali Milan and the reasons shown on each card are free. You also get 3 questions to begin. After that, a question sent to Chacha uses one of your questions, and you can choose a plan or a pack. See Pricing.
How does the ₹9 trial work?
On Android, you pick a plan and pay ₹9 by UPI AutoPay. That gives you 20 questions. Your plan then starts on the exact date shown before you pay, never less than 24 hours later, and renews until you cancel. There is no trial on iPhone.
How do I cancel?
On Android, open People tab > Plan and questions > Manage > Cancel plan. It takes two taps and you keep the plan until the period you paid for ends. On iPhone, cancel in your Apple ID subscriptions.
Does Chacha predict death or illness?
No. Chacha declines questions about death, lifespan, serious illness, pregnancy and court cases, and does not predict money or investment outcomes.
Can I get a refund?
A double charge, a charge after you cancelled, or a paid service that failed is refunded automatically. On Android, the first plan charge after the trial can be refunded in the app within 48 hours, once per account. The full wording is in the Refund policy.
Is my data safe?
Your kundali is made on your phone and synced over an encrypted connection. Your phone number is not sent to our AI partners. Analytics and crash data are off unless you agree, and there are no ads. You can delete a person, your chats or your account inside the app.
Which languages does it support?
Hindi in Devanagari, Hinglish (Hindi in English letters) and English. You can change the language at any time.