Help and complaints
If something is wrong with the app, your data or a payment, please tell us. We acknowledge a complaint within 48 hours and resolve it within 30 days.
Grievance Officer
- Name
- Kundali Chacha
- support@kundalichacha.com
How to reach us
- In the app: Settings > Help and complaints. Pick what it is about and write to us.
- By email to the Grievance Officer above.
- By post to the address above.
Report a Chacha answer
Under every answer, tap the thumbs-down and choose “Offensive or upsetting” to report it. This works inside the app, with no email needed. Reports are read by a person.
Privacy requests
You can see, correct, export and delete your data, and withdraw any consent, in Settings > Privacy and data. To delete your account and data, see the Delete account page. If you cannot use the app, write to the Grievance Officer.
Payments and refunds
A double charge, a charge after you cancelled, or a service that failed is refunded automatically. On Android, the first plan charge after the trial can be refunded in the app within 48 hours, once per account. For anything else, see the Refund policy or write to us. On iPhone, Apple decides refunds.
What to include
- Your name and the phone number you sign in with, so we can find your account.
- What happened, and when.
- A screenshot, if it helps. Never send an OTP or your UPI PIN: we will never ask for them.
If you are not satisfied
For a data-protection complaint you can also approach the Data Protection Board of India.
Who runs this app
- Business
- Kundali Chacha
- Support email
- support@kundalichacha.com