Help aur shikayat
App, aapke data ya kisi payment mein kuch gadbad ho to hamein batao. Shikayat 48 ghante mein maani jayegi aur 30 din mein hal hogi.
Grievance Officer
- Naam
- Kundali Chacha
- support@kundalichacha.com
Hum tak kaise pahunchein
- App mein: Settings > Help aur shikayat. Batao ki baat kis bare mein hai aur hamein likho.
- Upar diye Grievance Officer ko email se.
- Upar diye pate par daak se.
Chacha ke jawab ki report karo
Har jawab ke neeche thumbs-down dabao aur “Aapattijanak ya pareshan karne wala” chun kar report karo. Yeh app ke andar hi ho jata hai, email ki zarurat nahi. Report koi insaan padhta hai.
Privacy se jude anurodh
Settings > Privacy aur data mein aap apna data dekh, sudhaar, export aur delete kar sakte ho, aur koi bhi anumati wapas le sakte ho. Account aur data delete karne ke liye “Account delete karo” page dekho. App na chala sako to Grievance Officer ko likho.
Payment aur refund
Double charge, cancel ke baad charge, ya koi service fail ho jaye to refund apne aap hota hai. Android par trial ke baad plan ka pehla charge 48 ghante ke andar app mein refund karwa sakte ho, ek account par ek baar. Baaki har baat ke liye Refund policy dekho ya hamein likho. iPhone par refund Apple tay karta hai.
Kya likhein
- Aapka naam aur woh phone number jisse aap login karte ho, taaki hum aapka account dhoondh sakein.
- Kya hua, aur kab.
- Zarurat ho to screenshot. OTP ya UPI PIN kabhi mat bhejo: hum unhe kabhi nahi maangte.
Santusht na ho to
Data suraksha ki shikayat ke liye aap Data Protection Board of India ke paas bhi ja sakte ho.
Yeh app kaun chalata hai
- Karobar
- Kundali Chacha
- Support email
- support@kundalichacha.com