Apna account aur data delete karo
Aap Kundali Chacha ka account aur uska data kabhi bhi app ke andar se delete kar sakte ho. Yeh page batata hai kaise, kya-kya jata hai, aur hamein kya rakhna padta hai.
App mein (sabse tez)
- Kundali Chacha kholo aur Settings mein jao.
- Privacy aur data dabao, phir Account delete karo.
- Padh lo ki kya jayega aur kya rakha jayega. DELETE likho aur box par tick karo.
- “Account hamesha ke liye delete karo” dabao.
Plan ho to pehle use cancel karo
UPI AutoPay plan (Android, Cashfree se payment): account delete hone par hum mandate bhi cancel karte hain, phir bhi pehle Mera plan (Parivar tab › Plan aur sawaal › Manage) mein cancel kar lo, taaki kuch charge na ho sake. Google Play ya Apple se liya plan hum cancel nahi kar sakte: delete se pehle use Google Play (Payments and subscriptions > Subscriptions) ya apne Apple ID ke subscriptions mein cancel karo.
Kya mit jata hai
- Aapke phone se, turant: aapki aur parivar ki kundali, saved jawab, yaadon ka cache, settings, reminders aur widgets.
- Hamare server se, turant: aapka account aur phone number, aapki aur aapke jode parivar ya doston ki janam details, kundaliyan, chats, saved jawab, Chacha ki yaadein, reports, sunaye gaye jawab ki awaaz, push token, jawabon par aapki report, referral code aur bache hue free ya referral sawaal.
- Hamare server ke backup 30 din mein saaf ho jate hain.
- Account delete karo ya na karo, sunaye gaye jawab (jab Chacha jawab bolkar sunata hai) ki awaaz banne ke 7 din baad mita di jati hai.
Hamein kya rakhna padta hai
- Payment, invoice aur refund ke record, payment ki tareekh se 8 saal tak (GST aur income-tax ke record niyam), phir mita diye jaate hain. Yeh bina pehchaan ke rakhe jaate hain: inmein aapka naam, phone number, kundali ya chats nahi rehte.
- Support aur shikayat ke ticket: ticket ka number, kism, app ka version aur tareekhein, ticket band hone ke 2 saal baad tak (jis ticket ko kisi ne band nahi kiya, woh 365 din baad band kar diya jata hai), phir mita diye jaate hain. Account delete karne par ticket mein aapne jo likha tha woh mit jata hai, aur ticket aapse juda nahi rehta.
- Aapki anumati ka record, bina pehchaan ke, jab tak kanoon ko zaroori ho.
- Aapke phone number ka ek anjaan code (ek gupt key se bana; usse number wapas nahi nikal sakta aur woh aapke account se juda nahi hai), taaki free sawaal aur referral reward dobara na liye ja sakein. Referral wala code 180 din rakha jata hai; free-sawaal wala code isliye rakha jaata hai ki free sawaal dobara na liye ja sakein.
Sirf kuch data delete karo
- Kisi vyakti ko: Parivar tab mein us vyakti ko kholkar delete karo.
- Chat history: Chacha tab mein History kholkar saari chats delete karo.
- Chacha ki yaadein: Settings > Chacha ko kya yaad hai (ek hatao, ya sab mita do).
- Anumatiyan: Settings > Privacy aur data. AI partner ko sawaal bhejna, yaadein ya app-use data kabhi bhi band kar sakte ho.
- Apne data ki copy: Settings > Privacy aur data > Mera data export karo.
App na khule to
Kundali Chacha dobara install karo, usi phone number se login karo aur upar bataye tareeke se account delete karo. Yeh na ho sake to is site par diye support email ya Grievance Officer ko “Mera account delete karo” subject ke saath aur woh phone number likho jisse aap login karte ho. Hum us number par code bhej kar pakka karenge ki yeh aap hi ho, phir 30 din ke andar account delete kar denge.
Yeh app kaun chalata hai
- Karobar
- Kundali Chacha
- Support email
- support@kundalichacha.com